FULFILLMENT TIME

We're just as thrilled as you are about your purchase! As we're keen to ensure each order meets our high standards, kindly allow up to 7 business days for processing and handcrafting once your payment is confirmed.

Each item is meticulously handcrafted by our dedicated team in Singapore and undergoes a stringent quality control inspection.

Your order is then thoughtfully packaged and sealed, ready to begin its journey to your doorstep.

Upon shipment, we'll send a confirmation email complete with a tracking number to your inbox. Should you encounter any issues receiving this email, kindly check your spam folder or consult our FAQs for guidance.

Please be aware that, on occasion, our shipping team might require additional details pertaining to your address or payment. To ensure timely processing, we recommend checking your inbox for any subsequent communications after placing your order.

Once your order is dispatched, we'll notify you via email, providing a tracking link. It might take a couple of days for the tracking information to update. If you have any concerns, our customer service team is at your service, or you can refer to our FAQ section for answers.

We take great pride in our close collaboration with carriers, ensuring we consistently meet promised delivery timelines. However, unforeseen delays can occur. Please understand that we can't be held accountable for delays resulting from adverse weather conditions, incorrect address details, or other carrier-related issues beyond our control.

Rest assured, we're committed to addressing any issues that arise. In cases where packages are lost, undeliverable, or tracking can't confirm delivery, we'll arrange for a reshipment. However, if the carrier confirms delivery, we can't process a refund until the issue is resolved. If your package goes missing or arrives damaged, please reach out to us at info@steinshant.com, quoting your order number.

Please be informed that any customs fees, taxes, or other charges as determined by your country's regulations are the customer's responsibility. These charges vary based on local laws, and we can't provide estimates.

Should a package be returned because of declined customs fees, taxes, or duties, we regret that we can't issue a refund.