All of our designs are handmade by order. Upon confirmation of payment, your item will be processed and be ready for shipment within 7 business days.

Once your order is ready, we'll send a tracking number to your registered email address.

All orders, apart from those within Singapore, are shipped using DHL Express or Singapore Post ePac. For North American orders, DHL Express typically delivers within 3-5 business days.

For additional details, please visit our Shipping Section.

Please visit our Shipping Section for a full list of local and international shipping rates.

We strive to process and prepare each item for shipment within 7 business days from when your order is placed. Once your package is with the courier, you'll receive a tracking number in your registered email.

To monitor the progress of your delivery, please visit our Tracking Page.

Customs duties and taxes are determined by your country's legal regulations and are the customer's responsibility. These rules and charges can differ widely from one country to another, so we're unable to provide specific estimates for each location. Typically, customers residing in the respective country are expected to handle these fees.

We truly value your email and inquiries. Our commitment is to respond within 24-48 hours during the regular business week, allowing us to devote ample time to crafting your orders.

Please note that our mailbox is actively monitored from 11am to 5pm SGT. Additionally, our customer service department takes a break on weekends and public holidays.

To request an order cancellation, please send us an email with the subject "Order Cancellation." We'll do our utmost to accommodate your request. However, orders that have already been processed or shipped cannot be canceled. For more detailed information on this, kindly refer to our returns and exchanges policy on our website.

Regrettably, once an order has been processed, we're unable to make changes to it. If your order hasn't been processed yet, reach out to us and we'll see how we can assist. For more information or immediate help, please contact our support team.

If your order hasn't been dispatched yet, please email info@steinshant.com with your updated shipping address, and we'll adjust it for you.

For orders shipped using DHL Express, if your parcel has already been dispatched, you can use the provided link from DHL to modify your shipping details. Please note that there might be additional fees for adjustments due to customer-provided incorrect addresses when using DHL Express.

For orders that opted for standard shipping, we regret to inform you that we cannot make changes to the shipping address once it has been shipped out.

There are a few reasons an order might get canceled and subsequently refunded. Sometimes, our system might flag an order due to discrepancies or incomplete information. In such cases, our team will attempt to contact you via email to verify and clarify these details. If we don't receive a response within 2 business days, we'll proceed to cancel the order for security reasons.

We'd recommend checking your email's spam or junk folder first. Occasionally, typos in the email address provided can prevent our system from sending out a confirmation. If you still can't locate the confirmation email, please get in touch via our contact form. Ensure you include the email address you used for the order and both the first and last names of the purchaser, so we can assist you promptly.

316L Stainless Steel, often known as surgical steel, is a low-carbon variant of 316 steel. It's favored for its luster, durability, and resistance to rust and corrosion, making it ideal for jewelry and high-quality products.

Keep your products away from harsh chemicals. Clean them with a soft cloth and mild soapy water. Dry immediately to prevent water spots.

If an item is marked as sold out, we appreciate your patience as we work to restock. In the interim, we offer reservations for out-of-stock items. To reserve an item, please send us an email and we will prioritize your order, ensuring it's dispatched before the product is even back for general availability. Typically, products are restocked within a 30-45 day window.

We have a 14-day return policy from the date of receipt. If you encounter any issues within this period, reach out to us at info@steinshant.com with a clear photo or video showing the defect. Our primary goal is to ensure you have a satisfactory experience with our products. Keeping you happy makes us happy.

All products in our store are designed and handmade by our in-house team in Singapore.

Each of our sliders is carefully packaged in our custom-designed box that features our debossed logo and a signature blue accent. This refined and sleek packaging not only provides a safe transit but also makes it an ideal choice for gift-giving.

All orders are primarily processed in Singapore Dollar (SGD). However, for the convenience of our international customers, our online store detects your location and displays prices converted to your local currency. Please note, this is mainly for those not using SGD and is provided for reference. You'll get a more accurate price in your currency during the checkout process.

We're quite active on Instagram! For the latest updates, customer reviews, and product showcases, check out our Instagram page at @steinshant. You can explore tagged posts and Instagram Stories from our satisfied customers showcasing our designs.

Absolutely. We are always open to discussions regarding wholesale partnerships and stockist collaborations. Please reach out to us at info@steinshant.com for more details and information.

We are always eager to explore opportunities with like-minded creators. If you're interested in collaborating with us or seeking sponsorship, please send your ideas and details to info@steinshant.com. We'd love to hear from you!