All of our designs are created in Singapore. For faster delivery, we maintain inventory in both Singapore and the United States. Once your payment is confirmed, your order will be processed and ready to ship within 2 business days.

You’ll receive a tracking number via email as soon as your order is dispatched.

For U.S. orders, we ship directly from our U.S. inventory, allowing for faster delivery. Standard shipping is handled by USPS and typically arrives within 3 business days. Expedited options are also available at checkout.

For most other international destinations, we ship from our Singapore warehouse via DHL Express or Singapore Post ePac, depending on the selected shipping method.

For additional details, please visit our Shipping Section.

Please visit our Shipping Section for a full list of local and international shipping rates.

We strive to process and prepare each item for shipment within 2 business days from when your order is placed. Once your package is with the courier, you'll receive a tracking number in your registered email.

To monitor the progress of your delivery, please visit our Tracking Page.

Customs duties, taxes, and import fees are determined by the destination country and are the customer's sole responsibility. These charges are required by law and must be paid by the recipient. We do not cover or reimburse any customs-related fees.

We truly value your email and inquiries, and we aim to respond as promptly as possible during the regular business week while also dedicating time to crafting your orders with care.

Please note that our mailbox is actively monitored during business hours on weekdays. Our customer service team is unavailable on weekends and public holidays.

To request an order cancellation, please send us an email with the subject "Order Cancellation." We'll do our utmost to accommodate your request. However, orders that have already been processed or shipped cannot be canceled. For more detailed information on this, kindly refer to our returns and exchanges policy on our website.

Regrettably, once an order has been processed, we're unable to make changes to it. If your order hasn't been processed yet, reach out to us and we'll see how we can assist. For more information or immediate help, please contact our support team.

If your order hasn't been dispatched yet, please email info@steinshant.com with your updated shipping address, and we'll adjust it for you.

For orders shipped using DHL Express, if your parcel has already been dispatched, you can use the provided link from DHL to modify your shipping details. Please note that there might be additional fees for adjustments due to customer-provided incorrect addresses when using DHL Express.

For orders that opted for standard shipping, we regret to inform you that we cannot make changes to the shipping address once it has been shipped out.

There are a few reasons an order might get canceled and subsequently refunded. Sometimes, our system might flag an order due to discrepancies or incomplete information. In such cases, our team will attempt to contact you via email to verify and clarify these details. If we don't receive a response within 2 business days, we'll proceed to cancel the order for security reasons.

We'd recommend checking your email's spam or junk folder first. Occasionally, typos in the email address provided can prevent our system from sending out a confirmation. If you still can't locate the confirmation email, please get in touch via our contact form. Ensure you include the email address you used for the order and both the first and last names of the purchaser, so we can assist you promptly.

316L Stainless Steel, often known as surgical steel, is a low-carbon variant of 316 steel. It's favored for its luster, durability, and resistance to rust and corrosion, making it ideal for jewelry and high-quality products.

Keep your products away from harsh chemicals. Clean them with a soft cloth and mild soapy water. Dry immediately to prevent water spots.

If an item is marked as sold out, we appreciate your patience as we work to restock. In the interim, we offer reservations for out-of-stock items. To reserve an item, please send us an email and we will prioritize your order, ensuring it's dispatched before the product is even back for general availability. Typically, products are restocked within a 30-45 day window.

We offer a one-year warranty that covers manufacturing defects. If you believe your item may be defective, please reach out to us at info@steinshant.com within one year of purchase. Include a clear photo or video of the issue, along with your order details, so our team can assess whether it qualifies for warranty coverage.

Please note: The warranty does not cover damage resulting from accidents, misuse, or normal wear and tear.

All products in our store are designed and handmade by our in-house team in Singapore.

Each of our sliders is carefully packaged in our custom-designed box that features our debossed logo and a signature blue accent. This refined and sleek packaging not only provides a safe transit but also makes it an ideal choice for gift-giving.

Our store automatically detects your location and displays prices in your local currency for your convenience.

For the latest updates, product launches, and behind-the-scenes insights, we recommend signing up for our email list. It’s the best way to stay informed about new releases, special offers, and insider updates directly from our team. You can subscribe at the bottom of this page.

Absolutely. We are always open to discussions regarding wholesale partnerships and stockist collaborations. Please reach out to us at info@steinshant.com for more details and information.

We are always eager to explore opportunities with like-minded creators. If you're interested in collaborating with us or seeking sponsorship, please send your ideas and details to info@steinshant.com. We'd love to hear from you!