FREE DELIVERY FOR ALL ORDERS ABOVE $25 SGD

TERMS AND CONDITIONS

Terms and Conditions

Thank you for your interest in our goods. Before making any purchases, please be informed that the access to and use of this Website and products available through this Website are subject to the following terms and conditions. It is your responsibility to review the following terms and conditions prior to making your purchase.

The following are terms and conditions of a legal agreement between you and Steinshant (Pte. Ltd.) and its affiliates (collectively, “Steinshant”, “we”, “us” or “our”). These terms and conditions govern your use of www.steinshant.com (the “Steinshant Website” or “Website”).

Procuring our products would mean that you have acknowledged, read, understood and agreed to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use the Website and/or purchase Steinshant products. Steinshant reserves the right to update and change the Terms and Conditions, whether informed or uninformed, by posting updates and changes to Steinshant website.

1. CHANGE OF THE WEBSITE, THE PRODUCTS & TERMS AND CONDITIONS
Steinshant reserves the right to update, alter, modify or otherwise make changes to the Website, the Products and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions.

2. ORDER
(i) Placing an order
By placing an order with Steinshant, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order. Steinshant retain the right to refuse any request made by you.

Prior to Steinshant’s acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever. Steinshant reserves the right, without prior notice, to limit the number of items ordered and to refuse service to any customer.

(ii) Unacceptable orders, cancellation of orders by us
If a product is available through our Website, the basic assumption is that it can be produced. However, there are technical or other reasons why Steinshant may not accept or cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be for example but not limited to the destination of the delivery you indicated in your order etc. In case we cancel your partial or entire order, we will contact you via email and at Steinshant discretion, we will issue you a full refund for the cancelled item(s).

(iii) Product Price
All prices displayed on Steinshant’s Website are quoted in Singapore Dollars (SGD). The prices displayed are valid only for the moment that they are displayed. Steinshant reserves the right to make changes to all prices without prior notice and without incurring any obligations to you. Such change however will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. Any monies paid related to that order would be refunded to you.

The actual price charged to overseas customers will be subjected to the exchange rate applied by the customer's credit or debit Card Company. Customers outside Singapore will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges will not be reimbursed by Steinshant. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

(iv) Product
When editing images for display on our Website, we always strive to produce the most realistic colours of the goods. However, people may perceive different colours as different devices renders colours differently. Such situations are not within our control and we cannot be held responsible for purchases made with the wrong perception of colours.

(v) Payment and Order Confirmation
The amount indicated on the ordering page is exclusive of delivery costs.
All payments for your order will be via our payment provider (PayPal or Shopify Payment.)

For Paypal, you will be directed to the PayPal website. You can initiate your payment for your order using either your PayPal account or credit card on the PayPal website.

Steinshant shall not be responsible in any way for the payment process done via the PayPal website. Please familiarize yourself with the terms of use of those services of PayPal.

For Shopify Payment, you can initiate your payment for your order using either your credit card on the Steinshant website at the final step during checkout. 

Steinshant shall not be responsible in any way for the payment process done via the Shopify Payment. Please familiarize yourself with the terms of use of those services of Shopify Payment.

We will not proceed into making your order until we receive confirmation via PayPal or Shopify Payment that the transfer of the amount indicated in the order confirmation form has been completed.

(vi) Acceptance
After accepting your order we will send you an order confirmation to the e-mail address associated with your order. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order we will contact you by email. You should verify the details in the confirmation email. If there are errors, you should contact us as soon as possible via email.

(vii) Order Status and Cancellation Policy

Given the made-by-demand nature of our products, we cannot accept cancellations once an order enters production, which usually occurs within 24 hours of placing the order. You can view the current status of your order within your account.

It's important to highlight that any product purchased during a sale is final. These orders cannot be cancelled, nor are they eligible for refunds.

(viii) Shipping
Your order will be delivered to your shipping address. We will use our commercially reasonable efforts to deliver the product to the shipping address within the delivery time indicated in our delivery email. More importantly, we understand you want to receive your product(s) quickly.

Unless stated otherwise or for special promotion/projects, any delivery dates given by us are only best estimates.

Steinshant carries no control over the respective local and international couriers and we are not liable for any damage and/or cost caused by the delivery process or delay in delivery once the parcel is with the courier.

In the event that the parcel is returned to us due to an incorrect or invalid shipping address provided by the customer, a notification email will be sent to you from info@steinshant.com. The full redelivery cost will have to be accounted for by the customer. Kindly note that any taxes or customs fees in regard to your parcel as deemed by your country's legal regulations are to be held responsible by the customer.

Parcels that were unclaimed 3 months from the order date will be forfeited.

3. GOODS RETURN AND EXCHANGE POLICY
If you wish to return any goods, you expressly understand and agree to conform the Goods Return and Exchange Policy and its terms and conditions stated below.

(i) Goods damaged on arrival
If you discover that your goods and/or packaging are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within seven (7) days with details of the damage (pictures and description etc). This will help us considerably in raising the matter with our appointed courier. Once’;;/aq N B we receive the damaged goods in our warehouse, we will then replace them for you.

(ii) Goods not as ordered
If you receive different goods from what you have ordered, we strongly recommend that you notify us as soon as possible through our contact page. Please also provide us with your Invoice Number and a clear photo of the mailing envelope (with the mailing label and postage stamps in view) together with the incorrect good received.

(iii) Exchange of Goods:
You may request a one-time exchange if you receive (i) an incorrect item or (ii) a defective item. Any other reasons for exchange won't be accepted.

Goods are eligible for exchange only if they are (i) unused or unwashed and (ii) in a brand new, resalable condition. If the good does not meet these criteria, the exchange request will be denied.

To initiate an exchange, reach out to us within 14 days from the date of delivery. Items for exchange should be en route back to us within 30 days from the initial delivery date. Any exchange case responded to by Steinshant must conclude within this 30-day window; we're not obliged to entertain the case after this period.

All exchange decisions are at our discretion and evaluated case-by-case.

Items can only be exchanged for the same design due to our made-to-order model. However, if the purchased item is out of stock in all colors, you may select another item of equal or lesser value. If you opt for a higher-priced item, you'll need to cover the price difference.

(iv) Return and Exchange Policy:
If you're unsatisfied with your order, you have the option to return or exchange the product within 14 days of delivery, provided it's en route back to us within 30 days from the initial delivery date. Returns must include a receipt or other proof of purchase. We do not provide or cover return shipping costs.

Upon receiving the returned items, we'll issue a refund for the product's full value, excluding the initial shipping charges.

For both returns and exchanges, the order number from your order confirmation email is required as proof of purchase. If you can't locate this number, contact our support team.

Your order might be ineligible for return or exchange if:

  • It shows visible signs of wear or damage.
  • It lacks its original packaging or any included items or tags.
  • It's a final-sale item (exceptions apply for items purchased with discount codes or during site-wide sales).
  • It's a custom order.

Additional points:

  • Allow 2-3 business days after your return arrives at our facility for inspection and processing.
  • Qualified returns are refunded in full, excluding a USD $6 processing fee. Refunds typically appear in your bank or PayPal account within 5-7 business days.
  • Refunds will be issued to the original payment method. For changes in payment methods post-purchase, coordinate with your financial institution.
  • A USD $6 repackaging fee applies for items returned without original packaging. Ensure items are well-packed and include all original elements to avoid transit damage.

(v) Agreement upon returning
If you receive any goods and wish to return the goods to Steinshant, you expressly understand and agree to conform to the following:
a. Steinshant will accept goods sold only on the Steinshant Website.
b. Inspection of the products must be carried out on the date of acceptance of the product (i.e. within the day when you receive the goods itself).
c. All returns must be packaged in a manner to prevent any additional damage to the product.

4. INDEMNIFICATION
You agree to indemnify, defend and hold Steinshant and its affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, claims, actions, demands, damages, costs and expenses (including reasonable attorneys fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

5. MISCELLANEOUS
These Terms and Conditions, together with any other policies, guidelines, or FAQs posted by Steinshant represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and Steinshant. No amendment of these Terms and Conditions shall be binding upon Steinshant unless in writing and signed by Steinshant. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

If you have any questions regarding these Terms & Conditions, feel free to contact us.